Dynamics Products Evolution

2019-11-04

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With the landing of Dynamics 365 Online (Mooncake) in China, the new and old product names are used interchangeably. The table below maps the old product names to the new ones. Hopefully it will clarify things a little bit.

Old School Names On-premise Names On-cloud Names Comments
Dynamics CRM Dynamics 365 Customer Engagement Dynamics 365 Sales  
Dynamics CRM Dynamics 365 Customer Engagement Dynamics 365 Marketing  
Dynamics CRM Dynamics 365 Customer Engagement Dynamics 365 Customer Service  
Dynamics CRM Dynamics 365 Customer Engagement Dynamics 365 Field Service  
Dynamics CRM Dynamics 365 Customer Engagement Dynamics 365 Project Service Automation  
    Forms Pro This product is for survey and getting customer feedbacks
    Retail eCommerce
Dynamics AX Dynamics 365 Finance and Operations Dynamics 365 Supply Chain Management  
Dynamics AX Dynamics 365 Finance and Operations Dynamics 365 Finance  
Dynamics AX Dynamics 365 Finance and Operations Dynamics 365 Retail  
Dynamics NAV Dynamics 365 NAV Dynamics 365 Business Central While both NAV and AX are ERP products, AX is targeting multi-national companies and NAV is aiming for mid-size enterprises

As you can see the two traditionally separated platforms (CRM and ERP) converged in the cloud. The Dynamics 365 Platform will be you one stop shop for all your CRM and ERP needs.

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